The Effectiveness of Cashless Payment to Increase Customer Satisfaction at Islamic Boarding Schools

Abstract

Cashless payment is a result of technological breakthroughs. Every institution can’t avoid being a part of digitalization system, including Islamic boarding schools. Islamic boarding schools must be able to interact with technology as long as it does not contradict Islamic law. Some Islamic boarding school has been  transformed their financial management system into the modern one and it has various advantages and benefits for students, parents, Islamic boarding school officers,  and the government.This research analyzes the payment system at Babul Khairat Purwosari Islamic boarding school, which still employs a manual system but preparing itself to switch to a cashless payment system to improve financial management system and customer satisfaction. The methodology of this research is qualitative-descriptive approach with the field research technique. This research found that Babul Khairat Islamic Boarding School is potential to digitalize its finance system. Despite the obstacles, changes must be made to reach the aims.