Aprila, Nuraziza, Putri Jamilah, Wahyi Busyro, & Rika Septianingsih. "THE INFLUENCE OF E-SERVICE QUALITY AND ELECTRONIC WORD OF MOUTH (E-WOM) ON CUSTOMER SATISFACTION IN USING THE BRKS MOBILE APPLICATION IN PEKANBARU." Proceedings of the International Conference of Islamic Economics and Business (ICONIES) [Online], 11.1 (2025): 1173-1184. Web. 3 Apr. 2026