Aprila, Nuraziza, 		Jamilah, Putri, 		Busyro, Wahyi, AND 		Septianingsih, Rika.
"THE INFLUENCE OF E-SERVICE QUALITY AND ELECTRONIC WORD OF MOUTH (E-WOM) ON CUSTOMER SATISFACTION IN USING THE BRKS MOBILE APPLICATION IN PEKANBARU" <em>Proceedings of the International Conference of Islamic Economics and Business (ICONIES)</em> [Online], Volume 11 Number 1 (15 October 2025)