Satisfaction of Prospective Hajj Pilgrims with Pharmaceutical Services at the Outpatient Unit of Dinoyo Public Health Centers

  • Dhani Wijaya Universitas Islam Negeri Maulana Malik Ibrahim http://orcid.org/0000-0002-0073-4640
  • Asyifa Nira Sardinella Universitas Islam Negeri Maulana Malik Ibrahim
  • Sadli Syarifuddin Universitas Islam Negeri Maulana Malik Ibrahim
  • Ria Ramadhani Dwi Atmaja Universitas Islam Negeri Maulana Malik Ibrahim
  • Nabila Nur Alifah Universitas Islam Negeri Maulana Malik Ibrahim

Abstract

Health hajj pilgrims should be in istitha'ah condition to do the optimum hajj worship. Health services are needed to achieve the istitha'ah, including pharmaceutical services. Providing satisfactory pharmaceutical services could motivate prospective hajj pilgrims to constantly check their health conditions at health facilities, especially public health centers. Thus, prospective hajj pilgrims can obtain and maintain the state of istitha'ah. This study aimed to determine the level of satisfaction of prospective Hajj Pilgrims with Pharmaceutical Services at the Dinoyo Public Health Center. This descriptive observational cross-sectional study was conducted from July to August 2022 at the Dinoyo Public Health Center. The population in this study were all prospective pilgrims who received pharmaceutical services at the Dinoyo Public Health Center—a study sample set of prospective pilgrims aged 18 years and over. Prospective pilgrims who are part of the Dinoyo Public Health Center employees were excluded. A validated questionnaire was used as the study instrument, and the customer satisfaction index formula stated the percentage of satisfaction. The results showed that samples were very satisfied with pharmaceutical services at the Dinoyo Public Health Center, with a portion of satisfaction in the tangible dimensions (90.3%), reliability (96.1%), responsiveness (93.7%), empathy (95.7%), guarantee (96.8%).

Author Biographies

Dhani Wijaya, Universitas Islam Negeri Maulana Malik Ibrahim

Pharmaceutical Department, Faculty of Medicine and Health Science, Universitas Islam Negeri Maulana Malik Ibrahim, Malang, Indonesia

Asyifa Nira Sardinella, Universitas Islam Negeri Maulana Malik Ibrahim

Pharmaceutical Department, Faculty of Medicine and Health Science, Universitas Islam Negeri Maulana Malik Ibrahim, Malang, Indonesia

Sadli Syarifuddin, Universitas Islam Negeri Maulana Malik Ibrahim

Pharmaceutical Department, Faculty of Medicine and Health Science, Universitas Islam Negeri Maulana Malik Ibrahim, Malang, Indonesia

Ria Ramadhani Dwi Atmaja, Universitas Islam Negeri Maulana Malik Ibrahim

Pharmaceutical Department, Faculty of Medicine and Health Science, Universitas Islam Negeri Maulana Malik Ibrahim, Malang, Indonesia

Nabila Nur Alifah, Universitas Islam Negeri Maulana Malik Ibrahim

Pharmaceutical Department, Faculty of Medicine and Health Science, Universitas Islam Negeri Maulana Malik Ibrahim, Malang, Indonesia

References

[1] Prihartini, N., Yuniar, Y., Susyanty, A. L., dan Raharni. 2020. ‘Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Rumah Sakit dan Puskesmas di 11 Provinsi di Indonesia’, Jurnal Kefarmasian Indonesia, 10(1), pp. 42–49.
[2] Mumu, L. J., Kandou, G. D., dan Doda, D. V. 2015. ‘Analisis Faktor-Faktor Yang Berhubungan Dengan Kepuasan Pasien di Poliklinik Penyakit Dalam RSUP Prof. Dr. R. D. Kandou Manado’. Jurnal Unsrat, 1.
[3] Kefale, A. T., Atsebah, G. H. dan Mega, T. A. 2016. ‘Clients’ Perception and Satisfaction Toward Service Provided by Pharmacy Professionals at A Teaching Hospital in Ethiopia’, Integrated Pharmacy Research and Practice, pp. 85–94.
[4] Molla, M., Sisay, W., Andargie, Y., Kefale, B., dan Singh, P. 2022. "Patients’ satisfaction with outpatientpharmacy services and associated factors in Debre Tabor comprehensive specialized hospital, Northwest Ethiopia: A cross-sectional study". PLoS ONE, 17(1 January), 1–13.
[5] Kementrian Kesehatan RI. 2017. Data dan Informasi Kesehatan Profil Kesehatan Indonesia 2016.
[6] Abidin, Z. 2020. Survei Kepuasan Pelayanan Jemaah Haji di Dalam Negeri. Jakarta: Litbangdiklat Press.
[7] Widyarini. 2016. ‘Penyelenggaraan Ibadah Haji bagi Lansia’, Jurnal Az Zarqa’, 8(2).
[8] Devani, V., dan Rizko, R. A. 2016. 'Analisis Kepuasan Pelanggan dengan Metode Customer Satisfaction Index (CSI) dan Potential Gain in Customer Value (PGCV)'. Jurnal Rekayasa Dan Manajemen Sistem Informasi, 2(2), 24–29.
[9] Singarimbun, Masri dan Shofian Effendi. 1995. Metode Penelitian Survey. Jakarta: LP3ES.
[10] Joshua, E. 2017. Patient Satisfaction with Pharmaceutical Care Services in Selected Health Facilities in Delta State, South-South of Nigeria. Orthopedics and Rheumatology Open Access Journal, 8(3), 1–14.
[11] Thompson, A. E., Anisimowicz, Y., Miedema, B., Hogg, W., Wodchis, W. P., dan Aubrey-Bassler, K. 2016. The influence of gender and other patient characteristics on health care-seeking behaviour: A QUALICOPC study. BMC Family Practice, 17(1), 1–7.
[12] Hasen, G., dan Negeso, B. 2021. Patients satisfaction with pharmaceutical care and associated factors in the Southwestern Ethiopia. Patient preference and adherence, 15, 2155.
[13] Yunita, B., Ma’aly, D. I., Pakiding, D. S., Utama, Y. A., Wardani, T. S., dan Santoso, A. P. A. 2022. Tingkat Kepuasan Pasien terhadap Pelayanan Kefarmasian Beberapa Apotek di Samarinda. Media Farmasi Indonesia, 17(1), 91–100.
[14] El-Kholy, A. A., Abdelaal, K., Alqhtani, H., Abdel-Wahab, B. A., & Abdel- Latif, M. M. (2022). Publics’ Perceptions of Community Pharmacists and Satisfaction with Pharmacy Services in Al-Madinah City, Saudi Arabia: A Cross Sectional Study. Medicina, 58(3), 432.
[15] Manapode, M., Tampa’i, R., Pareta, D., dan Tulandi, S. 2021. Evaluasi Kepuasan Pelayanan Kefarmasian Di Instalasi Farmasi RSJ. Prof. DR. V.L Ratumbuysang. Biofarmasetikal Tropis, 4(1), 109–117.
Published
2022-12-05
How to Cite
WIJAYA, Dhani et al. Satisfaction of Prospective Hajj Pilgrims with Pharmaceutical Services at the Outpatient Unit of Dinoyo Public Health Centers. Proceeding Annual Symposium on Hajj and Umrah Medicine, [S.l.], v. 1, p. 1-10, dec. 2022. ISSN 2987-548X. Available at: <http://conferences.uin-malang.ac.id/index.php/anshar/article/view/2131>. Date accessed: 21 may 2024. doi: https://doi.org/10.18860/anshar.v1i0.2131.